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How to Create Personalized Customer Experiences at Scale
How to Create Personalized Customer Experiences at Scale “A satisfied customer tells a friend; an unsatisfied customer tells the world.” A positive customer experience impacts brand loyalty and...
View ArticleAn In-depth Guide to Customer Journey Orchestration in the Age of AI
We challenge you to name one sector where AI is yet to enter. While you bring out your thinking caps, trust us when we say, it’s everywhere. It might be at a lower scale in some sectors compared to...
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The Role of Social Media in AI-Powered Customer Orchestration
Whenever a customer has a positive or a negative experience with a brand, the first instinct is to turn to social media, right? Social media is now a goldmine of insights where businesses can learn...
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How to Drive Efficiencies and Operational Excellence in Digital Customer Service
Emails and phone calls have lost their status as the preferred communication channels for both customers and businesses. The digital revolution has transformed the landscape of customer service...
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Customer Engagement Strategies: How to Build Deeper Customer Interactions at...
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton Customer centricity is vital for...
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How Healthcare Companies Can Create a Positive Digital Patient Experiences
In recent years, the healthcare industry has gathered a negative reputation. Patients often find it difficult to find relevant information, struggle to contact customer support, or generally feel...
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How to Develop Consistent, Streamlined Experiences Across Digital Channels
Today, 90% of customers expect interaction with brands across multiple channels. But keeping up with this ask requires a multichannel presence of brands – and simply being present on several channels...
View ArticleThe Importance of Omnichannel Customer Experience Strategy and How to Build One
Customer experience is imperative to business in today’s world as 52% of customers will switch to a competitor if they have a single negative experience. Because of the internet, there are more ways...
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How To Create A Multi-generational Customer Experience Strategy
There are currently at least five generations of consumers; who are audiences to your marketing content; who respond to your marketing campaigns; and who buy from you. But wait a minute! They’re not...
View ArticleHow to Improve Engagement While Increasing Conversions
8 conversion focused engagement strategies that you could apply to your business in 2024 Engagement is the buzzword in the business world. No matter the channel—website, in-store, social media...
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